Privacy Policy

Last Updated: January 2026

Introduction

This privacy policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.

Information We Collect

We collect information that you provide directly to us when you:

  • Request a consultation or service through our website
  • Communicate with us via email or in person
  • Provide documents and evidence for benefits applications

The types of personal information we collect may include:

  • Contact details (name, email address, postal address)
  • Financial information relevant to benefits applications
  • Medical information and health records where applicable to your claim
  • Employment history and income details
  • National Insurance number and other identifying information

How We Use Your Information

We use your personal information for the following purposes:

  • To provide the consultation and application services you have requested
  • To prepare and submit benefits applications on your behalf
  • To communicate with you about your application progress
  • To comply with legal obligations and respond to government agencies
  • To maintain records of our services for professional and regulatory purposes

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: to fulfill our service agreement with you
  • Legitimate interests: to operate our business and provide professional services
  • Legal obligation: to comply with regulations and legal requirements
  • Consent: where you have given explicit consent for specific processing activities

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Government agencies (DWP, HMRC) as necessary for processing your benefits applications
  • Medical professionals or institutions when obtaining supporting evidence
  • Legal representatives if your case requires tribunal representation
  • Third-party service providers who assist in document processing or secure data storage

All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally:

  • Active case files are retained for the duration of your application process
  • Completed case records are retained for seven years from case closure
  • Financial records are retained in accordance with tax and accounting regulations

After the retention period expires, we securely delete or anonymize your personal data.

Your Rights

Under UK data protection law, you have the following rights:

  • Right to access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of your data in certain circumstances
  • Right to restriction: request limitation of processing in specific situations
  • Right to data portability: receive your data in a structured format
  • Right to object: object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission and storage
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on data protection and confidentiality

Cookies and Website Analytics

Our website uses cookies to improve functionality and user experience. For detailed information about our cookie usage, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised date.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: 17 Wellington Street, Leeds, LS1 4DG, United Kingdom

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk