Terms of Use

Last Updated: January 2026

Agreement to Terms

By accessing or using our website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this website or our services.

Services Description

We provide consultation and administrative support services related to UK benefits applications, including but not limited to:

  • Eligibility assessments for various benefits programs
  • Document review and preparation assistance
  • Application drafting and submission support
  • Guidance on mandatory reconsideration and appeals

Service Limitations

Our services are consultative and administrative in nature. We do not:

  • Provide legal representation in tribunal proceedings
  • Offer legal advice where formal solicitor representation is required
  • Guarantee specific outcomes or awards
  • Act as qualified solicitors or barristers

Where formal legal representation is necessary, we will provide referrals to qualified legal professionals.

Client Responsibilities

When engaging our services, you agree to:

  • Provide accurate and complete information about your circumstances
  • Supply all requested documentation in a timely manner
  • Inform us of any changes to your situation that may affect your application
  • Comply with all DWP requirements and deadlines
  • Pay agreed fees before work commences

Fees and Payment

Service fees are clearly stated on our website and must be paid in full before work begins. Our fees are:

  • Fixed amounts not contingent on application outcomes
  • Non-refundable once work has commenced
  • Subject to change with notice for future services

We do not charge percentage-based fees on benefit awards or backdated payments.

No Guarantees

While we provide professional and thorough support, we cannot guarantee:

  • That any application will be approved
  • Specific award amounts or payment levels
  • Particular timelines for DWP processing
  • Success in mandatory reconsideration or appeal proceedings

Benefit eligibility and awards are determined solely by the relevant government agencies based on your individual circumstances and their assessment criteria.

Confidentiality

We maintain strict confidentiality of all client information in accordance with professional standards and data protection law. We will not disclose your personal information except:

  • When necessary to provide the services you have requested
  • To government agencies as required for application processing
  • When legally obligated to do so
  • With your explicit consent

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of amethyst-fjord or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

Website Use

You agree not to:

  • Use the website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any part of the website
  • Interfere with the security or functionality of the website
  • Transmit viruses, malware, or other harmful code
  • Collect or harvest personal information about other users

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access such sites at your own risk.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from use of our services
  • Decisions made by government agencies regarding benefit applications
  • Delays in processing caused by third parties or government departments
  • Loss of potential benefits due to factors outside our control

Our total liability for any claim arising from our services shall not exceed the fees paid for those specific services.

Indemnification

You agree to indemnify and hold harmless amethyst-fjord and its employees from any claims, damages, or expenses arising from:

  • Your breach of these Terms of Use
  • Your violation of any law or regulation
  • Provision of false or misleading information
  • Your misuse of our services or website

Termination

We reserve the right to terminate or suspend your access to our services and website at any time, without notice, for conduct that we believe:

  • Violates these Terms of Use
  • Is harmful to other users or our business interests
  • Violates applicable laws or regulations

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after such changes constitutes acceptance of the modified terms.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and amethyst-fjord regarding use of our website and services.

Contact Information

If you have questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 17 Wellington Street, Leeds, LS1 4DG, United Kingdom